ICTDS - Internet Access – Incident details

All systems operational

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Internet Access

ResolvedPartial outage72 hours 33 minutes

Affected

Network

Major outage from 7:28 AM to 3:00 PM, Operational from 3:00 PM to 8:01 AM

Filtering

Major outage from 7:28 AM to 3:00 PM, Operational from 3:00 PM to 8:01 AM

  • ResolvedUTC

    Following extensive monitoring this incident has been resolved. A full update has been sent to all customers.

  • UpdateUTC

    We implemented a further fix and are currently monitoring the result.

  • UpdateUTC

    We have a further fix that has been tested and will be deployed at 4pm today.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC

    We are continuing to work on this incident with 3rd party suppliers. At this time some staff may be blocked accessing certain websites.

  • UpdateUTC

    We have implemented a workaround and are continuing to work on the issue.

  • InvestigatingUTC

    We are aware of username and password popups when accessing the internet and are currently investigating this incident.